Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

I Love Roses Florist offers local same-day and express flower delivery service. A local delivery fee of $15 - $35 will be added to each order, for each address depending on distance.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Delivery of orders to rural route addresses cannot be guaranteed. To place international orders, please call us directly at 214-339-1962. We will contact you if we are not able to fill your order.

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Day, Mother's Day, Memorial Day, and Father's Day.

We will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Years Day, Easter, Memorial Day, Labor Day and Independence Day.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.